FREQUENTLY ASKED QUESTIONS

We use ZOOM for the transmission. If necessary, download the app free of charge for your device (smartphone, tablet or notebook) or use the browser.

The link to the live stream can be found both in the ticket under “Join this Meeting” and in the separate mail with the link to the live stream. If you have not received a link, please send us an email to
[email protected]
. Please also check the spam folder.

The Meeting ID and the Meeting Password can be found in the ticket.

In order to participate in a session with your Mindful Month, you have to log into the sessions individually and “pay” with the code that was sent to you by e-mail after purchasing the Mindful Month. The field “Apply coupon code” at the end of the order process should fill in automatically after the first entry via your user account. Then you will receive your order confirmation, your ticket and your link to the live stream by e-mail for the respective session.

If you have not received an email with your voucher code from us after purchasing your Mindful Month, please send us an email to
[email protected]
. Please also check the spam folder.

At the beginning of each session, you will be asked to enter your e-mail address and name in the login process at ZOOM. Please note that the name you enter at the beginning of each session in the login process at ZOOM is visible to all participants. If you don’t want that, use your initials or a pseudonym. The indication of your e-mail address is used exclusively for registration with ZOOM and is not visible to the other participants.

You can then join the ZOOM meeting via audio and video. Please confirm this, otherwise you will not be able to hear or communicate with the coach.

Please note that the name you enter at the beginning of each session in the login process at ZOOM is visible to all participants. If you don’t want that, use your initials or a pseudonym.

Choose a quiet environment where you will not be disturbed for the duration of the session. Place your streaming device so that you can see the coach well and that the coach can see you well, if you wish and you want to get individual tips on how to do the exercise.

The camera and microphone functions are deactivated in ZOOM by default after your login. You are free to turn on your camera and/or microphone (camera and microphone icons at the bottom left).

Feel welcome to turn on your camera. This gives the coach the opportunity to respond to you individually and you can use the switched on camera as a “mirror” to balance your postures more precisely. But also feel free to turn off your camera if you want to stay with yourself.

At the beginning of the session, the coach will mute the microphones of all participants so that only he can be heard. If you have a question during the session, you are welcome to ask it to the coach via the chat function. After the session, the coach will switch on the microphones of all participants again and give the opportunity for exchange and questions.

If you have limited health and would like to inform the Coach, you have the option to write to the Coach personally via the chat function in Zoom at the beginning or during the session by selecting “to ZENSPOTTING” (not “to All”!).

For meditations, especially sound meditations, we recommend that you use headphones. Otherwise, the speaker quality of your streaming device should be sufficient.

The coach welcomes you in the online meeting about 5 to 10 minutes before the start of the session. You are welcome to use the time to prepare any materials you may need.

Depending on the method or style, we recommend the following materials:

• Ashtanga-/Vinyasa Yoga: non-slip mat, blanket, 2 blocks (alternatively: 2 hardcover books), strap (alternatively: belt)
• Yin Yoga: soft mat, 2 blocks, blanket, 2 bolsters; alternatively: large towel, 2 hardcover books, 2 firmer pillows
• Hatha Yoga, Restorative Yoga, Yoga Nidra: mat, blanket, warm clothes
• Meditation: chair or meditation cushion
• Journaling: Pen and paper
• Qigong, Taekwondo, Tai Chi: non-slip mat, small soft pillow
• HIIT, Bodyweight, Mobility: Towel, saucepan, backpack, water bottle(s), non-slip mat – if available
• Mobility (only in the Mindful Break): possible in everyday clothes and without mat

Some coaches provide a Spotify playlist via the ZOOM group chat for musical accompaniment at the beginning of their session. If you want to listen to them on a device other than your streaming device, feel free to keep it handy. If you’re not already registered with Spotify, you can do so for free in advance.

We recommend that you have eaten for the last time, regardless of the format and the physical or mental intensity of the session, at least 2 hours before the start of the event.

If the coach’s zoom connection drops unexpectedly, do not leave the meeting. The coach should return within a few moments.

If your zoom connection drops unexpectedly, please rejoin the meeting using the appropriate link.

For internal reasons, we reserve the right to record some sessions. Only the coach is filmed during the session, not the participants.