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Cancellation

A right of withdrawal for consumers does not exist or the right of withdrawal for consumers can expire prematurely for the following contracts:

Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transport of goods, motor vehicle rental, delivery of food and beverages and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision (§ 312g para. 2 sentence 1 no. 9 BGB). This means that as far as ZENSPOTTING GmbH offers services in the field of leisure activities, in particular tickets for events, workshops and sessions, there is no right of withdrawal. Each order of tickets for events, workshops and sessions is therefore binding immediately after confirmation by ZENSPOTTING GmbH and obliges to accept and pay for the ordered tickets.

In addition, the following applies to contracts with consumers:

Withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us at

ZENSPOTTING GmbH,
Schwanthalerstraße 32
80336 Munich
E-mail: [email protected]

by means of a clear statement (e.g. a letter sent by post, e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory. You can also electronically complete and submit the model withdrawal form or other clear statement on our website. If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you revoke this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the date on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any diminished value of the goods if this diminished value is due to a handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

If you have requested that the services should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

– End of the cancellation policy –

Model withdrawal form

(If you wish to cancel the contract, please fill out this form and send it back.)

At

ZENSPOTTING GmbH,
Schwanthalerstraße 32
80336 Munich
E-mail: [email protected]

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if notified on paper)

Date

(*) Delete as appropriate.

– End of the cancellation policy and the model withdrawal form –

In the event of revocation by the customer, the following applies:

ZENSPOTTING GmbH may refuse the refund until ZENSPOTTING GmbH has received the goods back or until the customer has provided proof that he has returned the goods, whichever is the earliest.

The customer must return or hand over the goods to ZENSPOTTING GmbH immediately and in any case no later than fourteen days from the day on which he informs ZENSPOTTING GmbH about the revocation of this contract. The deadline is met if the customer sends the goods before expiry of the period of fourteen days. The customer bears the direct costs of returning the goods. The customer must pay for any diminished value of the goods if this diminished value is due to a handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.